Contract Consultant (Hybrid)

Main Responsibility

You will need to display the following personal attributes to succeed in the role:

v You must have previous recruitment/basic H.R experience or similar key attributes.

v Strong organisation skills and attention to detail

v Excellent relationship building skills with both internal and external customers

v Good verbal and written communications skills

v Time management, prioritisation skills and the ability to work to deadlines

v Ability to work equally well on own initiative or a contributing team member

v Demonstrates a flexible approach to the working day

v Good knowledge of MS office packages (Excel, Word, Outlook) and ability to quickly learn new systems

You will be expected to:

v Recruit and complete the registration process for all candidates who meet client requirements in line with

Adecco business process manual.

v Gather the appropriate pre-employment compliance documents for all candidates.

v Collate and maintain all candidate registration packs to ensure they are fully compliant with Adecco internal

processes and Employment legislation.

v Collate and maintain all Client information to ensure correct invoicing, including company registration numbers.

v Take first line responsibility for the care of all Associates whilst on assignment with Adecco and provide basic

line management including disciplinary, performance management and grievance.

v Perform spot check audits in accordance to the Adecco business process manual.

v Schedule and attend Associate surgeries.

v Complete weekly payroll, handle and resolve Associates pay queries in a timely manner and ensure

compliance in line with Client and Company standards.

v Assist line manager to ensure that the maximum number of vacancies is filled.

v Assist line manager in ensuring adherence to the Company policies and procedures and that administration is

completed in accordance with these procedures and in line with Client requirements.

v Carry out such other reasonable duties as are required by your line manager or the senior management team.

v Attend all relevant training courses as required, residential or otherwise to improve both personal and onsite

performance.

v Check with the Client that the placed Associate is satisfactory and follow up with progress reports where

required by line manager.

v Establish and maintain goodwill with all Clients and Associates.

The Ideal Candidate

Interpersonal Skills 

Builds and develops rapport easily by being approachable and supportive Empathises with others - sensitive in being able to adapt personal approach and style to respond to the individual and cultural differences in other people

Collaboration 

Is an active team member who recognises the importance that their own attitude and behaviour can have in shaping team morale Works closely with colleagues, helping and supporting them to achieve common goals Relationship Building Proactively builds and further develops effective long term working relationships with others based on trust Confident enough to cultivate an active network of relationships across the organisation to exchange ideas and rally support.

Effective Communication

Listening, Responding and Informing Has the ability and confidence to communicate clearly and concisely at all levels, both verbally and in writing, getting the message across with the desired affect Encourages two way communication, actively listening, using good questioning techniques and displaying positive body language Influencing and Persuading Persuasive and able to use a wide range of influencing skills effectively Gains commitment and agreement by being able to put across a convincing argument Possesses strong conflict management skills and is able to deal with situations quickly and effectively

Drive to Achieve

Personal Drive Takes pride in what they do displaying a consistently strong work ethic Possesses a proactive, ‘can do’ approach and is able to push to make things happen Resilient under pressure Actively and critically reviews personal experiences to identify lessons learned and uses feedback to improve future performance Results Focus Has clear, stretching goals and a plan for achieving them Is motivated by productivity, customer satisfaction and a sense of achievement

Customer Service 

Identifies and Understands Customer’s Needs Ensure that client’s service delivery is clearly defined and aligned with the business’ current and future needs. Expand the depth and breadth of customer relationships, identifying and understanding their current and future needs and deriving appropriate service offerings. Customer Management Ensure compliance with any customer defined service level agreements. Customer Satisfaction Deliver excellent customer service by; o co-ordinating customer satisfaction programmes and closely monitoring and acting upon the results in conjunction with your line manager o reviewing customer feedback information and taking positive steps to address customer concerns in conjunction with your line manager

Planning and Organising

Task Management Is able to prioritise work loads in a proactive manner Takes a structured and logical approach to breaking down tasks into manageable and achievable stages. Is process/task orientated, seeing things through from beginning to end with

excellent attention to detail Is flexible and remains focused on task when faced with changing demands and unplanned activities Can effectively co-ordinate multiple activities to accomplish a goal/deadline Operational Planning and Efficiency Is able to manage expectations whilst ensuring deadlines are met Constantly review and improve processes Ensure tasks are always completed in line with the Team SLA’s .

Embracing Change

Handling & Leading Change Improve practises by embracing, adapting, implementing and supporting change through the provision of effective strategic initiatives. Understand and address reactions and resistance to change by coaching and effectively communicating and promoting benefits of change.