Package Description
Job Title: Case/Content Reviewer - Dutch Market
Salary: circa €46,814
Location: Dublin, Ireland
Contract Type: Full Time, Permanent
Start date: October 2024
Are you a passionate and detail-oriented individual with a strong understanding of content governance, human rights, and internet laws? Are you looking for an exciting opportunity to make a mark in the ever-evolving world of online social media platforms? Our client, a mission-driven organisation based in Dublin, is currently seeking Content Reviewers to join their dynamic and growing team and make a mark in the ever-evolving world of online social media platforms.
What's in it for you?
- 9% Employer Pension contribution
- Life Insurance, Medical Insurance and Income Protection
- Enhanced Annual Leave and Lifestyle Allowance
- Tax-Saver Commuter Benefit
- Paid training to enhance your skills in content moderation
- An opportunity to work with a brand-new body and bring your expertise to the table
Our client aims to provide users with an independent mechanism to dispute social media platform's content moderation decisions. They are dedicated to ensuring that content policies are upheld while offering a fair and consistent approach.
Key Responsibilities:
- Review and moderate user appeals of content moderation decisions across various social media platforms, including text, images, videos, and comments.
- Assess content to identify and address inappropriate or offensive material, such as hate speech and harassment.
- Confirm the eligibility of user appeals, considering defined standards and characteristics provided by the appealer and the online platform.
- Enforce content policies and guidelines by making appropriate moderation decisions, which may involve removing content or escalating borderline violations.
- Provide feedback on decision-making processes to support quality management and reporting.
- Build and maintain expertise in content policies through ongoing training programmes.
- Collaborate with cross-functional stakeholders to ensure efficient and high-quality content review.
Requirements:
- Degree educated, preferably with some specialisation or strong interest in human rights, legal issues, or technology.
- Professional experience and a strong understanding of the internet and various social media platforms.
- Familiarity with content policies and moderation is a plus, particularly experience in content moderation for social media platforms.
- Cultural sensitivity and understanding of EU/regional current affairs.
- Familiarity with internet laws, policies, and regulations, including the Digital Services Act.
- Fluent in Dutch and English.
- Exceptional attention to detail and the ability to work effectively under pressure.
- Strong written and oral communication skills with a focus on empathy and professionalism.
If you are ready to join a fast-moving environment and work with a supportive team, apply now to be considered for this exciting role as a Case Reviewer. Take your career to the next level in the fascinating field of content governance and contribute to shaping the online community.
IMPORTANT:
- This is an office-based job and hence hybrid or remote working is not an option
- Candidates must be eligible to work full-time in Ireland and be proficient in Dutch and English
Note: This advert is posted on behalf of our client. All applications and inquiries will be directed to them.
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.