Package Description
Role – Customer Journey Scheduler
Location – Durrington
Contract Type - Permanent
Working Pattern – Shift Pattern
Salary – Up to £25,000
Start Date - ASAP
What’s in it for you
- Competitive Salary
- 23 days annual leave
- Access to Peoples Pension scheme after completion of probation
- Life Assurance and Critical Illness cover if joining pension scheme
- Access to Employee Assistance Programme & Medicash after successful completion of probation
- Continuous Development Opportunities
About the role
To dispatch reactive and non-reactive work to the Customer Response Technicians in a given area ensuring that all response times and RBD’s are met where possible.
Responsibilities
- To dispatch reactive and non reactive work to the Customer Response Technicians in your area ensuring that all response times and RBD’s are met where possible
- P1 to be dispatched within 10 minutes of receipt of work order into Corona
- Keep day sheet/standby sheet up to date
- Make all Customer contact within 30 minute SLA and then update continually
- Actively monitor and maintain your work group ensuring that all work orders are UPDATED and CLOSED in a timely and accurate manner.
- Update all systems and email any work orders that need cancelling to your County inbox for cancellation.
- Update CSMS with relevant information
- Raise follow on work orders for Crew when required via Ellipse.
- Follow process for P1 Pollutions and Foul in properties
- Log contractors on and off as required both in Corona and/or Ellipse if do not have our device
- Liaise on a regular basis with the County Customer Team Leader to proactively discuss the outstanding workload
- To provide cover and assistance to colleagues as and when required
- To provide a full handover to the next shift
- Attend meetings/one to ones with County Team Leader
- Read all emails and access web portal to keep updated on relevant information
- When asked, provide timely answer to enquiries to the County Customer Team Leader and Southern Water
- Carry out any other duties appropriate to this post
What we need from you
- Reliable and motivated, who can work as part of a team or autonomously.
- Be highly motivated, manage own workload and meet deadlines while working under pressure in a fast paced, dynamic environment
- Demonstrate excellent verbal and written communication skills.
- Demonstrate excellent use of Microsoft Office (Word, Excel, Power Point and Outlook)
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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